![]() In the Settings menu, click the webcam icon and change the camera option to match the webcam you are using.If you see a dialogue box entitled Adobe Flash Player Settings: ![]() Try switching to HTML5 webcam access by clicking the Switch to HTML5 link in the lower right hand corner of the webcam window.If you’re using an external webcam, verify that you've installed your webcam's most recent driver software from the manufacturer.Check that you have the latest version of your browser or try using a different browser.Make sure you have the latest version of Adobe Flash Player.Try a third-party tool like - testwebcam Resources and Information. Check that your webcam is enabled and connected to your computer.If you're having trouble with your webcam: Here's Coursera's instructions for fixing identity verification problems: Your webcam's controlled by your web browser but also authorized and either blocked or allowed by the identity software of sites you visit. Visit Adobe and check which version of Flash Player you're running, and D/L the latest version. When I visited Dell I found 9 as of yet uninstalled updates for my two yr old laptop! Step One - go back to your computer mfgr's support site, register, and download the latest drivers and chipset software.
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